SnapGrab General Help and FAQS
SnapGrab offers delivery from anywhere to you at anytime. Order food delivery, grocery delivery, pharmacy delivery or anything delivery from your favorite local merchants right to you. Place your order in the SnapGrab app and receive it your delivery in under 1 hour in Montréal. Check out our frequently asked questions below to better understand how on-demand delivery with SnapGrab works.
general informations
What is SnapGrab? SnapGrab - Montreal delivery app
SnapGrab is the delivery app in Montreal that really delivers anything your city has to offer On-demand. We pick up and purchase items, products and food from any store or restaurant and bring it right to your location. We are your food delivery app, grocery store delivery app, in other words we are the all in one solution for delivery in downtown Montreal. If you ran out, simply snap a picture of anything you want delivered and we will bring it right to your location in under an hour. The app is available on the Apple App Store for IOS devices and on the Google Play Store for Android devices.
What can I get delivered with SnapGrab?
SnapGrab is the only true everything delivered on-demand delivery app. If a store or restaurant has it, we deliver. Send in your order through the SnapGrab mobile app. A product, a service, fast food and even your groceries can be delivered. When we mean everything, we mean EVERYTHING!
I can't find the store I need a delivery from in the menus.
SnapGrab may not have partnerships with every single store and restaurant in town yet (But it's coming). In that case, head over to the Custom ⭐ section in the top Nav bar to place an order from literally anywhere in the city. No need to do anything else, the SnapGrab team will take care of locating the item or food and deliver it right to you in less than 1 hour.
How do I find an item that I need to be delivered?
To find items quickly and at discounted delivery rates, use the search bar on the main screen and type in what you are looking for. SnapGrab will then search through it's partners to see if that item is available. If our partners do not have the requested item in stock, SnapGrab will offer you to place a Custom order for that item. In order to place a custom order, you must already have in mind the store or restaurant where that item is located at.
Can I get alcohol delivered with SnapGrab?
Not through our custom orders, however we are working on partnerships to unlock this feature in the near futur.
SnapGrab is the delivery app in Montreal that really delivers anything your city has to offer On-demand. We pick up and purchase items, products and food from any store or restaurant and bring it right to your location. We are your food delivery app, grocery store delivery app, in other words we are the all in one solution for delivery in downtown Montreal. If you ran out, simply snap a picture of anything you want delivered and we will bring it right to your location in under an hour. The app is available on the Apple App Store for IOS devices and on the Google Play Store for Android devices.
What can I get delivered with SnapGrab?
SnapGrab is the only true everything delivered on-demand delivery app. If a store or restaurant has it, we deliver. Send in your order through the SnapGrab mobile app. A product, a service, fast food and even your groceries can be delivered. When we mean everything, we mean EVERYTHING!
I can't find the store I need a delivery from in the menus.
SnapGrab may not have partnerships with every single store and restaurant in town yet (But it's coming). In that case, head over to the Custom ⭐ section in the top Nav bar to place an order from literally anywhere in the city. No need to do anything else, the SnapGrab team will take care of locating the item or food and deliver it right to you in less than 1 hour.
How do I find an item that I need to be delivered?
To find items quickly and at discounted delivery rates, use the search bar on the main screen and type in what you are looking for. SnapGrab will then search through it's partners to see if that item is available. If our partners do not have the requested item in stock, SnapGrab will offer you to place a Custom order for that item. In order to place a custom order, you must already have in mind the store or restaurant where that item is located at.
Can I get alcohol delivered with SnapGrab?
Not through our custom orders, however we are working on partnerships to unlock this feature in the near futur.
payment
How do I pay for SnapGrab?
SnapGrab delivery is completely cashless and payments are processed at the time of delivery.
What payment methods are accepted?
We accept all major credit cards, Visa debit or MasterCard Debit. We do not accept cash.
Why was my credit card charged 50$ for a Custom order?
For all custom orders, SnapGrab places a temporary hold (pre-authorization) on your method of payment for around 50$ to secure funds. We do this because SnapGrab does not know the final value of your order before our Grabber arrives at the pick up location. The final amount you are charged is automatically adjusted within 48 hours of delivery.
What is SnapGrab's fee?
For orders from our "Explore" section, SnapGrab charges a one-time flat rate of $4.99 per order.
For a Custom Order, the SnapGrab app will quote a flat rate delivery fee + 7% processing fee of the total ordered. Our flat rate varies according to certain factors such as distance, time and complexity of the delivery. The delivery fee will always be displayed on the checkout screen before confirming your order. The service fee varies based on the cost of items to be purchases. The calculation for the service fee is the following: (Cost of Items + Delivery Fee) x 7%.
For example, you order a pair of shoes from your favorite sneaker store and those shoes have a price tag of $20.00. The SnapGrab delivery app will now calculate your flat delivery fee based on the criteria's listed above. In this case, that delivery fee is $10.00. SnapGrab will also add 7% of the total amount of items purchased by your grabber and 7% of the delivery fee to your bill. In this case that would be $2.10. Your total would then be $20.00+$10.00+$2.10+Taxes for a grand total of $36.91.
Can I tip my Grabber?
Tips are greatly appreciated by our Grabbers and can be done right on the checkout screen. Our Grabbers are highly trained to provide you with the best service in the industry. A tip shows your appreciation for their hard work and attention to detail.
SnapGrab delivery is completely cashless and payments are processed at the time of delivery.
What payment methods are accepted?
We accept all major credit cards, Visa debit or MasterCard Debit. We do not accept cash.
Why was my credit card charged 50$ for a Custom order?
For all custom orders, SnapGrab places a temporary hold (pre-authorization) on your method of payment for around 50$ to secure funds. We do this because SnapGrab does not know the final value of your order before our Grabber arrives at the pick up location. The final amount you are charged is automatically adjusted within 48 hours of delivery.
What is SnapGrab's fee?
For orders from our "Explore" section, SnapGrab charges a one-time flat rate of $4.99 per order.
For a Custom Order, the SnapGrab app will quote a flat rate delivery fee + 7% processing fee of the total ordered. Our flat rate varies according to certain factors such as distance, time and complexity of the delivery. The delivery fee will always be displayed on the checkout screen before confirming your order. The service fee varies based on the cost of items to be purchases. The calculation for the service fee is the following: (Cost of Items + Delivery Fee) x 7%.
For example, you order a pair of shoes from your favorite sneaker store and those shoes have a price tag of $20.00. The SnapGrab delivery app will now calculate your flat delivery fee based on the criteria's listed above. In this case, that delivery fee is $10.00. SnapGrab will also add 7% of the total amount of items purchased by your grabber and 7% of the delivery fee to your bill. In this case that would be $2.10. Your total would then be $20.00+$10.00+$2.10+Taxes for a grand total of $36.91.
Can I tip my Grabber?
Tips are greatly appreciated by our Grabbers and can be done right on the checkout screen. Our Grabbers are highly trained to provide you with the best service in the industry. A tip shows your appreciation for their hard work and attention to detail.
The snapgrab process
What happens once I place my order?
Once your order has been placed, it is assigned to a Grabber. You can track the progress of your order through the Order History page. Your order is in good hands and can be tracked thanks to our real-time GPS tracking system. Forgot to mention something? Contact your Grabber through the tracking page and let him know.
How long does the delivery take?
We are fast, real fast. All order are delivered within the hour and our average delivery time is 38 minutes.
My order has not been accepted.
SnapGrab dispatches your order to the closest available driver. Sometimes it may take a little longer for a Grabber to free up. Don't worry, this is normal. Once one of our fleet members is ready, your order will be assigned and delivered in under 60 minutes of you placing it through the app. If ever you want to check up, track your order in the app or give us a call at 1-855-927-SNAP.
Who are the Grabbers?
Our Grabbers are highly trained individual who pass security screening tests before joining our exceptional team
If you are interested in becoming a Grabber, click here.
Once your order has been placed, it is assigned to a Grabber. You can track the progress of your order through the Order History page. Your order is in good hands and can be tracked thanks to our real-time GPS tracking system. Forgot to mention something? Contact your Grabber through the tracking page and let him know.
How long does the delivery take?
We are fast, real fast. All order are delivered within the hour and our average delivery time is 38 minutes.
My order has not been accepted.
SnapGrab dispatches your order to the closest available driver. Sometimes it may take a little longer for a Grabber to free up. Don't worry, this is normal. Once one of our fleet members is ready, your order will be assigned and delivered in under 60 minutes of you placing it through the app. If ever you want to check up, track your order in the app or give us a call at 1-855-927-SNAP.
Who are the Grabbers?
Our Grabbers are highly trained individual who pass security screening tests before joining our exceptional team
If you are interested in becoming a Grabber, click here.
communicating with us
How can I report any issue with my Snapgrab experience?
You may contact the Snapgrab Team at support@snapgrabdelivery.com or at 1-855-927-SNAP for any concerns or questions regarding a Montreal delivery.
You may also contact your Grabber through SMS text messaging while your order is in progress.
How can I rate my experience?
You can give every experience a rating based on a 5 star grading system. You will receive a link via SMS text to do so after each delivery has been completed.
You may contact the Snapgrab Team at support@snapgrabdelivery.com or at 1-855-927-SNAP for any concerns or questions regarding a Montreal delivery.
You may also contact your Grabber through SMS text messaging while your order is in progress.
How can I rate my experience?
You can give every experience a rating based on a 5 star grading system. You will receive a link via SMS text to do so after each delivery has been completed.
SnapGrab is only available on mobile devices using IOS or Android operating systems. From your mobile device click on the store that applies to your operating system.
For any other questions, we will be happy to hear from you at
support@snapgrabdelivery.com
1-855-927-SNAP
support@snapgrabdelivery.com
1-855-927-SNAP
